EUC Score measures and quantifies perceived end-user experience in remote application and digital workspace environments, both on premises and in the cloud. The underlying and vendor-independent test methodology is built on the combination of running simulated workloads, collecting telemetry data on the system under test, capturing screen videos on the endpoint device, and visualizing the results in a unique way - fast, precise, repeatable and intuitive.
The EUC Score Toolset was designed for proactive synthetic testing scenarios. Good examples are pre-production benchmarking and performance testing, ad-hoc system diagnostics and analysis, quality assurance and control, service level agreement management, and end-user computing research.
From the Community - For the Community and the Enterprise
If you are an individual or a small organization producing EUC benchmarking content and sharing it publicly at no cost,
you can request access to the EUC Score Toolset as part of a non-commercial Community Subscription that is free of
charge. If you are an enterprise conducting EUC benchmarking tests for commercial or End-User Computing
product-related purposes, you must purchase an EUC Score Subscription. We define an enterprise as an organization
with either more than 50 PCs or users, or with more than one million U.S. dollars in annual revenues. Please contact us for details:
Confused by the "jargon"? Check out the technical or special terms used in the context of EUC benchmarking tests.
End-Users First - Six Benefits of Using EUC Score
Diagnose end-user pain symptoms and solve IT support sorrows with proactive synthetic testing
Identify potential pain
Pre-production capabilities, performance and load testing
Examine existing pain
Ad-hoc diagnostics in production environments
Prevent new pain
What-if analysis and comparison of new system designs and migration scenarios
Quantify pain relief success
Before-after analysis of system optimizations and software updates
Measure chronic pain
DaaS and VDI service level agreement management
Deliver less pain by design
EUC software quality assurance and quality control
When interacting with virtual desktops or remote applications, there are several usability and performance aspects with significant relevance for most users: fast logon, short application load times, high refresh rate of the endpoint display, great graphics quality, unnoticeable user interface response time delays, support of all common media formats, and high session reliability. Only systems that come close to this ideal allow users to naturally emerge into the digital workspace through a range of endpoint devices with different capabilities and form factors.
We measure or score perceived user experience in virtual desktops or remote applications by running host-side synthetic workloads. Continue reading...
Learn about the three EUC Score test phases.
Our benchmarking approach strictly follows best practices established in international research projects. The underlying test methodology is based on a range of pre-selected and adaptable application scenarios representing typical use cases. Both fully automated and manual test sequences are executed in a closely controlled way and recorded as screen videos. These videos are correlated to relevant feature and performance factors, using metrics closely tied to the actual remote end user experience on popular endpoint devices.
It is important to note that our EUC Score performance benchmarking methodology works across the boundaries of on-premises and cloud environments - it doesn't matter where the different test components are located.
Confused by the "jargon"? Check out the technical or special terms used in the context of EUC Score experiments.
The lab equipment page introduces you to the mandatory and optional equipment required for setting up an EUC Score test lab. The list of equipment includes recommended reference client devices, video capture devices for screen recording, WAN emulators for simulating different network conditions, and devices for measuring user input delay. Continue reading...